Effective 8/1/2023

Thank you for choosing Arctic Food Services as your frozen food wholesaler and distributor. We are committed to providing you with the highest quality frozen products. Please take a moment to familiarize yourself with our return and exchange policy.

Returns
We would like to inform you that we generally do not accept returns or provide refunds in cases where

• if you simply have changed your mind about the purchase.
• if the product does not meet your needs due to a wrong decision on your part.
• if the product's quality is compromised due to improper storage methods on your part.

Quality Assurance
Before leaving our facilities, all frozen products undergo thorough quality checks to ensure they meet our stringent standards. We stand by the quality of our products.

Damages and Issues
If, in the unlikely event, you receive a shipment with damaged or compromised items, please return the product at the time of delivery only and contact our customer support team at cs@arcticfoodservices.com immediately upon receiving the shipment. We will investigate the issue and provide appropriate assistance. It's important to document any damages with photographs for our records and for potential shipping insurance claims.

Product Discrepancies
If there are any discrepancies between the products you ordered and what you received, please notify us within 48 hours of receipt. We will work with you to resolve the issue.

Exchanges
In certain cases, we do offer exchanges for products of the same value. If you receive a product that is damaged, defective, or significantly different from what you ordered, please contact our customer support within 48 hours of receipt. We will guide you through the exchange process and ensure you receive the correct product.

Exceptions
While our general policy is "No Returns," we understand that unique situations may arise. If you believe there's a specific reason for a return or refund request, please reach out to our customer support team at cs@arcticfoodservices.com or contact your exclusive sales representative directly. We will assess the situation on a case-by-case basis and determine if an exception can be made.

Contact Us:
If you have any questions or concerns regarding our return policy, feel free to get in touch with our customer support team at cs@arcticfoodservices.com. We're here to address your inquiries and
provide assistance.

Updates
We reserve the right to change our return policy at any time, either to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised return policy on this page and update the "Effective" date.

We value your trust in our products and services. Your satisfaction and partnership mean a lot to us. We are dedicated to fulfilling your frozen food requirements with the utmost professionalism and quality.